Terms & Conditions Governing Purchases

The following Terms of Agreement govern the purchase of furniture, lighting, rugs, and decorative accents, either in-store or online. They supplement our Terms of Service, Refund, Shipping, and Privacy Policy "Supplemental Terms & Policies."


By offering a payment instrument (card, cash, or check), either in-store or online, and by us accepting that payment instrument, you, as the client, agree to these Terms of Agreement and our Supplemental Terms & Policies.


At all times, the entity behind the Terms of Agreement and Supplemental Terms & Policies is InterArch Design & Retail LLC d/b/a 1600 Spruce St. Interior Design & Home, known for this agreement as 1600 Spruce St. Interior Design & Home.


Orders

  1. Delivery Time cannot be guaranteed.

  2. No Cancellations except as noted below.

  3. No Refunds except as noted below.

  4. The client agrees to accept each line item described in their quote or invoice.

  5. Client agrees to terms 1-4 above, the terms below & 1600 Spruce St. Interior Design & Home service policies.

  6. Prices are Subject to audit and correction.

  7. All orders are subject to product availability. 1600 Spruce St. Interior Design & Home reserves the right to cancel an order due to product availability, suspected fraud, or any other reason we determine is detrimental to our business.

  8. New Jersey and Delaware deliveries are subject to applicable local sales tax.

This contract supersedes all prior written and verbal agreements and statements by 1600 Spruce St. Interior Design & Home representatives.

Payment

  1. All internet orders MUST be paid in full.  

  2. PayPal Credit payments are subject to the guidelines of the independent finance company.

  3. Upon online and in-store order verification, all credit card payments will be fully charged.

Canceling an Order

  1. Underpriced orders will be canceled by 1600 Spruce St. Interior Design & Home when identified upon audit.

  2. Special Orders and items stocked in the 1600 Spruce St. Interior Design & Home warehouse can be canceled if we are notified within 24 hours of order placement. After 24 hours but before delivery, all special orders and items stocked in our warehouse can be canceled after a 30% cancellation fee is paid.

  3. Small accessories taken from the showroom can be returned for a refund within 14 days if they are in perfect condition.

  4. Orders for Clearance or Final Sale items cannot be canceled after the order is placed, with no exceptions.

  5. Orders cannot be canceled when one piece of a set is discontinued, but 1600 Spruce St. Interior Design & Home will assist the Client in finding an alternative.

  6. Reorders and Re-selections can never be canceled.

  7. Orders are never cancelable due to delays, but loaner pieces may be available.

  8. Orders are never cancelable due to errors, damage, or defects, but 1600 Spruce St. Interior Design & Home will take prompt, appropriate remedial action.

Changing an Order

Special orders can be changed up to 24 hours after order placement. After 24 hours, the Client agrees to pay a 10% fee before the order can be changed.

Holding Items in the Warehouse

  1. The client agrees to take delivery within 14 days of arrival at 1600 Spruce St. Interior Design & Home Warehouse.

  2. If the client does not accept a delivery within 30 days, the order will be canceled, the items disposed of, and the deposit or full payment will be forfeited, or a storage fee of $150 for every seven (7) calendar days we hold the items. The discretion to which option is solely 1600 Spruce St. Interior Design & Home's.

Exchanging Items

  1. A one-time exchange is available on special orders and stock items if requested within 14 days of delivery. A 10% fee is paid, and the item is returned in brand-new condition. A 25% fee applies to Pillows, ottomans, and bedding.

  2. Replacement orders must be equal or greater in value—no refunds on unused balances.

  3. Replacement orders must be placed within 14 days of approval. Extensions cannot be granted.

  4. Multi-piece sets must be exchanged as a whole. Credit cannot be issued for individual items.

  5. Store credit or compensation cannot be issued for client-supplied fabrics.

  6. Clients living over 100 miles away are responsible for all transport costs.

  7. Reupholstered items, draperies, window treatments, and highly customized items cannot be exchanged.

  8. 1600 Spruce St. Interior Design & Home reserves the right to refuse to issue an exchange authorization in certain circumstances.

Service & Repair Policies

  1. Service issues are resolved according to policies in the 1600 Spruce St. Interior Design & Home Warranty & Service Policies guide.

  2. The client may withhold 10% of the value of any outstanding payment for unsatisfactory goods until service is complete.

  3. 1600 Spruce St. Interior Design & Home reserves the right to repair rather than replace damaged items. Repairs are guaranteed for life.

  4. Clients living over 100 miles away are responsible for all service transport costs.

  5. Floor Samples are sold AS IS with no service or warranty. 1600 Spruce St. Interior Design & Home is not liable for subsequent transport or pick-up damage to floor samples.

  6. Replacement parts may not always match the original dye lot or finish.

Delivery

  1. The client is responsible for ensuring the furniture will fit into the home as planned.

  2. 1600 Spruce St. Interior Design & Home is not responsible if furniture does not fit or cannot be delivered without risk of damage or injury.

  3. Refunds are unavailable when items do not fit, including when a fit estimate was performed before order placement.

  4. The client must pay any balance due at the time of delivery when an item does not fit.

  5. Items that do not fit may be returned and exchanged for items of equal or greater value when any balance plus a 10% restocking fee is paid in full.

  6. The restocking fee will not be charged if a fit estimate was performed before order placement.

  7. Delivery appointments canceled within 24 hours of delivery are subject to a $50 fee.

  8. 1600 Spruce St. Interior Design & Home is not responsible for alleged damage reported after the delivery team left the home.

  9. Perfect repairs to home damage cannot be guaranteed due to variations in dye lots, aging materials, and unavailability of original materials. 1600 Spruce St. Interior Design & Home's liability in case of home damage is contractually limited to repair. 1600 Spruce St. Interior Design & Home is never liable for replacing entire floor or wall coverings. Quotes for home repair by an outside contractor must be approved by 1600 Spruce St. Interior Design & Home in advance.

  10. 1600 Spruce St. Interior Design & Home is never liable for any problems arising from the complimentary moving of Clients' old furniture.

General Refunds

  1. If we cancel an order for any of the reasons listed in these terms, your refund will be processed back to the original payment method on file.

  2. If your purchase was greater than 60 days, the window to issue a refund back to a credit or debit card may have expired. In this instance, we will issue you with a check refund.

  3. Check refunds are issued by our corporate office within 30 days of approval of the refund by our finance department and will take 5-7 business days to arrive.


Safe Use

  1. The client is responsible for each item's prudent placement, safe use, and day-to-day maintenance. The client agrees to routinely inspect the furniture to ensure it is safe. The client is responsible for exercising care when setting up, moving, or placing items in furniture to ensure against instability, fire risk, home damage, and tipping.

  2. The client assumes responsibility for keeping furniture away from cigarettes, cigars, and other ignition sources that could result in fire.

  3. The client assumes responsibility for the safe operation of electrical items, which, if not properly maintained, can result in the risk of fire.

  4. Client indemnifies & holds 1600 Spruce St. Interior Design & Home harmless for any problems resulting from improper or unsafe use by Client.

  5. 1600 Spruce St. Interior Design & Home is not responsible for any problems related to furniture contact points with flooring, walls, or table tops.

Miscellaneous

  1. COM (Clients Own Material). Scraps cannot be returned, and additional yardage may be required at the client's expense to complete the original order or make subsequent repairs. 1600 Spruce St. Interior Design & Home is not responsible for Reupholstering COM items if the fabric cannot be obtained for repair.

  2. No re-selections or services beyond the manufacturer’s warranty will be provided on price-matched orders.

  3. Variations in color, texture, and natural markings of wood, fabric, metal, and leather are common and cannot be avoided. 1600 Spruce St. Interior Design & Home cannot be liable for any concerns resulting from such variations. These variations cannot always be represented in showroom swatches.

  4. 1600 Spruce St. Interior Design & Home is not liable for fading under any circumstances.

  5. 1600 Spruce St. Interior Design & Home is not liable for size variations of 5% or less.

  6. 1600 Spruce St. Interior Design & Home is not liable for pilling.

  7. 1600 Spruce St. Interior Design & Home is not responsible when existing headboards and bed frames do not match new items.

Consequential Damages

  1. 1600 Spruce St. Interior Design & Home is not liable for consequential damages.

  2. This contract is governed by the law of the state of Pennsylvania. Where any part of the contract is void, all other points remain in effect. Please call (267) 209-3350 with any questions.

Reupholstery/Refinishing Terms & Conditions

PRODUCTION SCHEDULE. Most orders are completed within 30 days of the fabric arriving at our workroom. When your fabric comes, we will contact you to schedule a pick-up date. Your newly reupholstered furniture will be delivered within six (6) weeks of pick-up. Loaner sofas and chairs are available for a fee.
VARIATIONS FROM ORIGINAL. New foam and fabrics may make many items feel firmer to the touch or seat. Cushions will be taller and plumper. Specific dimensions will be different from the original. Refinished wood stain and finish may vary from the original. Such variations are normal and cannot be modified.
HIDDEN DETERIORATION OR DAMAGE. is sometimes found upon removing the original fabric and foam. In such cases, we may be able to repair it. We will contact you to explain and offer to repair at time and material rates if possible. If not repairable, the piece will be returned to you, and you will be responsible only for the $99.99 pick-up and redelivery fee.
LOSS OR DAMAGE. If your furniture is lost or damaged, a replacement of comparable value will be provided. Our liability is limited to the total cost of the reupholstery labor and fabric for the item.
ADDITIONAL TIME & MATERIAL. Some jobs require additional labor or material. The client is responsible for paying only the difference in dealer cost in such cases.
CUSHIONS are medium firm. No other cushion firmness is available. Reusing original cushion inserts is not recommended unless they are unique or in good condition.
THE OVERALL LOOK OF THE ORIGINAL will be replicated. However, some details may vary from the original due to different fabrics, unavailability of parts, or upholstery techniques. A replica of the original is not guaranteed.