Refund Policy
No Refunds except as noted in our Terms & Conditions of Purchase
Small accessories ordered online, such as lighting, decorative accents, rugs, and art, can be returned for a refund within 14 days if they are in perfect condition. The client is responsible for the return shipping and the original shipping charge (if any) will be deducted from the refund.
Clearance and Final Sale items are non-refundable.
General Refunds
If we cancel an order for any of the reasons listed in these terms, your refund will be processed back to the original payment method on file.
Refunds are processed within 7 business days and take 5-7 business days to credit the card used. In certain circumstances, depending on your card issuer, it may take one statement cycle for your refund to post.
If your purchase was greater than 60 days, the window to issue a refund back to a credit or debit card may have expired. In this instance, we will issue you with a check refund.
Check refunds are issued by our corporate office within 30 days of approval of the refund by our finance department and will take 5-7 business days to arrive.
Exchanging Items
A one-time exchange is available on special orders and stock items if requested within 14 days of delivery. A 10% fee is paid, and the item is returned in brand-new condition. A 25% fee applies to Pillows, ottomans, and bedding.
Replacement orders must be equal or greater in value—no refunds on unused balances.
Replacement orders must be placed within 14 days of approval. Extensions cannot be granted.
Multi-piece sets must be exchanged as a whole. Credit cannot be issued for individual items.
Store credit or compensation cannot be issued for client-supplied fabrics.
Clients living over 100 miles away are responsible for all transport costs.
Reupholstered items, draperies, window treatments, and highly customized items cannot be exchanged.
1600 Spruce St. Interior Design & Home reserves the right to refuse to issue an exchange authorization in certain circumstances.