FAQs

How Long Will My Order Take to Ship?

Most orders are shipped within 3-4 business days. Business days are Monday through Friday and exclude weekends and Federal Holidays. For custom orders, most orders ship within 6-12 weeks depending on the brand.

How Do I Know If My Order Shipped?

Depending on what you have ordered, you will receive a tracking number for FedEx, UPS, or USPS, or for larger items, you will receive a PRO number and information about the freight company the order shipped with.

If you have custom furniture ordered, and have selected threshold-only delivery, you will be provided a PRO number and the freight company details. If you have selected white glove delivery, we will provide you with an estimate on when the piece or pieces are expected at our warehouse and will reach out to schedule delivery with you.

What is Threshold Only Delivery?

Threshold delivery is where our freight partner will deliver to your door only, and will not bring the piece or pieces into your home. If that is important to you, we recommend you select White Glove delivery.

What is White Glove Delivery?

White Glove delivery is the in-home delivery and set up of the piece or pieces that you have purchased. White Glove includes the placement of furniture, unpacking, and removal of the packing material. It does not include moving existing furniture or changing the placement of furniture once you indicate where you would like it placed.

I want to Cancel My Order

Quick-ship merchandise can be canceled within 24 hours of placing your order, without penalty. If you cancel outside of this window, you may be liable for return shipping charges if the order has shipped. Custom furniture can also be canceled within 24 hours of order placement, without penalty.

I Returned an Order, How Long Does a Refund Take?

All returns need prior approval. If you do not have a Returns Authorization, please contact us. Returns received without an RA will be rejected.

Once we receive your return, and provided it is in like new condition, with packaging and without any visible signs of damage (not previously notified to us), then your refund will be approved and processed back to the original method of payment within 30 business days.