FAQs

Customer FAQ's

How Long Will My Order Take to Ship?

Most orders are shipped within 3-4 business days. Business days are Monday through Friday and exclude weekends and Federal Holidays. Depending on the brand, most custom orders ship within 6-12 weeks.

How Do I Know If My Order Shipped?

Depending on your order, you will receive a tracking number for FedEx, UPS, or USPS. For larger items, you will receive a PRO number and information about the freight company with which the order shipped.

If you have ordered custom furniture and selected threshold-only delivery, you will be provided a PRO number and the freight company details. If you have selected white glove delivery, we will estimate when the piece or pieces are expected at our warehouse and contact you to schedule delivery.

What is Threshold Only Delivery?

Threshold delivery is when our freight partner delivers to your door only and does not bring the piece or pieces into your home. If that is important, we recommend you select White Glove delivery.

What is White Glove Delivery?

White Glove delivery is the in-home delivery and set-up of the piece or pieces that you have purchased. It includes placing furniture, unpacking, and removing the packing material. It does not include moving existing furniture or changing the placement of furniture once you indicate where you would like it placed.

I want to Cancel My Order

Quick-ship merchandise can be canceled without penalty within 24 hours of placing your order. If you cancel outside of this window, you may be liable for return shipping charges if the order has shipped. Custom furniture can be canceled without penalty within 24 hours of order placement.

I Returned an Order; How Long Does a Refund Take?

All returns need prior approval. If you do not have a Returns Authorization, please get in touch with us. Returns received without an RA will be rejected.

Once we receive your return, provided it is in like-new condition, with packaging, and without any visible signs of damage (not previously notified to us), your refund will be approved and processed back to the original payment method within 30 business days.

I Canceled an Order/Had an Order Canceled, How Long Does a Refund Take?

If you cancel an order and the cancelation is authorized, your refund will be processed within 30 days and issued to the original payment method. Once authorized, it takes two business days for our card processor to collect and transmit the funds and up to ten clear business days for the refund to post back to your debit or credit card. If you paid in cash, your refund will be issued via check.

Refunds for card purchases that are 60 days or older may be issued via check. We reserve the right to issue a check refund in the event that the window to issue a card refund has expired with our processor. Check payments are issued through Melio Payments, our payment platform, and can take up to 14 days to process and 7-10 business days to receive the check.

There is an Issue With One or More Pieces of Furniture I Purchased

All furniture and lighting come with a one-year manufacturer warranty. In the unlikely event that you experience an issue with a purchase from our business, please get in touch with studio@1600sprucestreet.com. We will work with the manufacturer to arrange a service call or a replacement.

If your purchase is over one year old and you purchased or received an extended warranty, please get in touch with the warranty company directly for assistance.

Vendor FAQ's

I am Interested in Selling to Your Business, Who do I Contact?

We are not currently accepting vendors for new furniture, lighting, rugs, and decorative accents. However, if you would like to be added to our database of potential vendors, please email studio@1600sprucestreet.com with information on your business and product line, and we will add you for consideration.

We Have an Invoice or Invoices to Send, Who Do We Contact?

Invoices should be shared with the purchasing contact, and a copy should be sent to ap.us1@interarchholdings.com.

Our Invoice or Invoices are Past Due, Who Do We Contact?

All vendor's invoices, unless otherwise stated, are assumed to be 60-day terms. If 60 days have passed, please reach out to the purchasing contact and copy ap.us1@interarchholdings.com

Invoices require approval from the purchasing contact; without approval, your invoice will be placed on hold for verification.

Payment of my Invoice Has Been Denied

If you provided an invoice without a Purchase Order number or submitted it without a purchasing contact, it will be denied payment.

Please resubmit your invoice with a PO number or the purchasing contact so we can verify the purchase and schedule your payment.